Trinamool Congress (TMC) Member of Parliament Mahua Moitra expressed her frustration with food delivery platform Swiggy after receiving a spoiled order of Minus Thirty mini sticks ice cream. In a post on X (formerly Twitter) on January 16, 2025, Moitra described the delivery as “unacceptable,” noting that the ice cream was both expensive and inedible upon arrival.
“Sorry @Swiggy—you’ve got to up your game. Unacceptable that I ordered expensive Minus Thirty mini sticks ice cream & it arrives spoilt and inedible. Expecting a refund or replacement asap,” Moitra wrote.
Swiggy responded promptly to the complaint, apologizing for the inconvenience and asking Moitra to share her order number for further assistance. “Hi Mahua, sorry to know that you are facing an issue with your order. Please share the order number. We will look into it,” the company’s official support account, Swiggy Cares, replied.
Moitra’s post has since drawn attention, highlighting the growing demand for higher standards of service from delivery platforms, especially when dealing with premium-priced items.
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