A high-end gelato shop at K11 Musea in Tsim Sha Tsui, Dood Bottega Gelateria, has issued an apology after a video surfaced showing a staff member licking an ice cream spade inside the premises, sparking concerns over hygiene.
The video, shared on social media platform Threads, shows the staff member licking the spade while serving multiple flavors of gelato. The clip quickly went viral, receiving tens of thousands of views and hundreds of comments from outraged netizens.
Dood Bottega Gelateria, known for its artisanal gelato, has gained a reputation for its premium offerings, with prices starting at HK$69 per scoop and some fruit-based flavors costing as much as HK$300 per scoop. The shop has also received praise from renowned food critic Chua Lam.
In response to the backlash, the gelato shop issued a statement explaining that the incident occurred shortly before closing time, just before staff were scheduled to clean the gelato spades. The shop reassured the public that it had carried out a thorough disinfection and cleaning of all equipment and had issued a warning to the staff member involved.
The shop also emphasized that it disinfects its equipment daily with alcohol, and assured customers that there are no concerns regarding food safety or hygiene. “We sincerely apologize to the public and promise that similar incidents will not happen again,” the statement read.
However, many netizens remained dissatisfied with the apology, arguing that the daily disinfection protocol did not excuse the staff member’s behavior. Others also took the opportunity to highlight complaints about rude customer service at the shop.
Despite the controversy, Dood Bottega Gelateria has pledged to review its staff training and hygiene practices to prevent future incidents.
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